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Returns/Refunds

CANCELLATION RIGHTS, RETURNS & REFUNDS

OVERVIEW

Due to the nature of the products we sell, we only accept returns in the event of a fault (which are extremely rare <0.001%).  Any claims for any damages or shortages must be made in writing and emailed to sales@luscioussleepwear.co.uk within 14 days of receipt.

DETAILED INFORMATION

RETURNS/REFUNDS

Due to the personalised nature of our products, garments may only be returned if they have not been worn.

Please note that ALL HOSIERY AND OPEN FRONT/CROTCHLESS garments are classed as an "intimate item" under law and cannot be returned once opened.

Adult Toys of any nature must be unused/unopened and in their original packaging in order to be refunded.

All adult toys returned will be at the cost of yourself and not ourselves.

If any product is deemed to be used when it is returned back to us, refund will be refused and it will be sent back to you at your own cost. Our decision is final.

You must contact us within 14 days of the delivery date of your item(s) by emailing sales@luscioussleepwear.co.uk if you wish to return an item for a refund. Unless an item is deemed faulty, original postage costs will not be refunded.

Refunds will only be given where the garments have been returned to our address and are deemed to meet with the requirements previously stated. You have a duty of care to ensure all items are returned to us in the same original condition as they were received; this includes the presentation boxes.

If the return of an item brings the original order value under the threshold for our free delivery service, and free delivery was the chosen shipping method, then the refund will be issued less the cost of the postage.

Please ensure that all boned items (corsets, slips, and waist cinchers) are returned as received. They should not be rolled or squashed as this will damage the garment and may mean the item is received by our warehouse in an unsaleable condition. If this is the case, refund or exchange will be refused.

On the cancellation of a contract, any sum paid by the consumer will be repaid as soon as possible and, in any case, within 30 days of cancellation.

If you have received the goods before cancelling the contract, you will be under a duty to restore those goods to the supplier at your own cost and, in the meantime, to keep them and take reasonable care of them. This duty to take reasonable care ends if the consumer (at their own expense) sends the goods to the supplier. It is recommended that you retain proof of postage for all returned packages.

If you cancel the contract before receiving the goods and the carrier attempts to deliver those goods, you should not accept delivery. In this instance the carrier will automatically return the goods to us.

EXCHANGES

All items supplied to the customer are new. Due to the personalised nature of our products, garments may only be returned if they have not been worn - the items are in unopened and original, undamaged packaging.

You have a duty of care to ensure all items are returned to us in the same original condition as they were received; this includes the presentation boxes.

If you wish to exchange the goods for a different size or garment you must email sales@luscioussleepwear.co.uk with the details of the return, including the order number, within 14 days following the date of delivery with all the above still applying.

You must also post the garment/s back to us within 14 days of delivery. You are responsible for the cost of returning any goods.

Please return your garments to:

Returns Department,

26 Anderton Crescent,

Buckshaw Village,

Chorley,

Lancashire,

PR7 7BB

We strongly recommend that you send all returns by recorded delivery to ensure that you have a record of return. We cannot be held responsible for items lost in transit.

Products may only be exchanged for a different size or colour in the same range or for another garment of equal or lower monetary value and the difference in cost refunded accordingly and the above statement applying with any garment being unworn.

It is recommended that if returning part of a lingerie set, you also return the coordinating pieces so we can offer you another set in the event that your exchange size is not available.

Exchanges can take up to 30 days to complete.

CONSUMER RIGHTS

None of the above Terms and Conditions affects your statutory consumer rights.